We offer real-time SECURE online web-based tech support by appointment. Please email Ryan to make an appointment for your support session.
To connect to Ryan via our support program, please click the link below. Be sure to schedule an appointment for your support session – technical support is available by appointment only.
CLICK HERE to open the technical support program
- After clicking the link above a new window will show up. Click on download remote support.
- The support program will then download. Once downloaded open up the downloaded file to run it.
- Your computer may generate a pop-up notice asking if you wish to allow the support program to access your computer. Click Yes to authorize the program.
- Please read the support disclaimer and click Accept to proceed to the support session.
- Enter your name and email address (if you have one) and click Submit.
After clicking the Submit button, you will be logged in to the help support session. You will be connected to Ryan so that you can chat and he can access your computer. Note that your display may change or flash and you will see changes on your screen as Ryan gains access to your computer.
Reminder: this feature is only available by appointment, so contact Ryan for an appointment before launching the support session.